RETURN OF ORDER

You have the right to withdraw from a distance contract without giving a reason within 14 days of receiving the shipment. Complete the form below to report a return.

After submitting your request, we will contact you by email with further instructions on how to return your products and process your refund.

Step 1 - Find your order

Enter your order number and the email address you used when purchasing. You'll find the number in your order confirmation email.

Step 2 - Select the products to return

Select the products you want to return and enter the quantity.

The application has been accepted

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FAQ - frequently asked questions about returns

How much time do I have to return it?

You have 14 days from the date of receipt of the shipment to withdraw from the contract without giving any reason.

Who covers the costs of returning the product?

The direct cost of returning the product is borne by the buyer. Details can be found in the terms and conditions.

When will I receive my refund?

We will refund the amount due within 14 days of receiving the returned product, via the same payment channel used for purchase.

Can I return only part of my order?

Yes. In the form, you only select the products you wish to return and indicate the quantity.

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